2. Community Boundaries & User Conduct

Visitors and Sitters must uphold a safe, respectful environment. We strictly prohibit: sharing personal contact details (phone numbers, addresses, personal social handles); moving conversations off-platform; sexual solicitation or sexually explicit communications; harassment, hate speech, threats, and abuse. If a visitor engages in harassment, threats, sexually explicit behavior, abusive language, or other serious violations of our community standards, the Porch Sitter may end the conversation immediately. Payments and Porch Credit used for a session that has already started and is terminated for a serious Community Standards violation are generally forfeited and not automatically refunded or restored, except where required by applicable law or authorized administrative review. Any additional unused Porch Credit on the visitor's account remains recorded but is frozen while the visitor's account is suspended or permanently banned. Visitors may contact Customer Care to appeal a decision or address legally required refunds.

3. Sessions, Timers & Multi-Client Disclosure

Sessions are timed according to server timestamps. When scheduled session time expires, a complimentary 3-minute wrap-up window is provided, after which the session automatically closes. Visitors acknowledge that Porch Sitters may converse with up to three visitors concurrently, and responses are paced naturally.

4. Payments, Introductory Offers & Cancellation

The introductory 5-minute complimentary seat is limited to one per eligible visitor account. Paid sessions are billed prior to activation. Because Porch Sitters reserve dedicated time on the porch, completed sessions are non-refundable. If a visitor voluntarily ends a paid session before the purchased time expires, any unused minutes are forfeited and no partial or prorated refund will be issued. If a visitor engages in harassment, threats, sexually explicit behavior, abusive language, or other serious violations of our community standards, the Porch Sitter may end the conversation immediately. Payments and Porch Credit used for a session that has already started and is terminated for a serious Community Standards violation are generally forfeited and not automatically refunded or restored, except where required by applicable law or authorized administrative review. Any additional unused Porch Credit remains recorded on the visitor's account but is frozen while the account is suspended or permanently banned. Visitors may still contact Customer Care to appeal a decision or address legally required refunds. This does not affect any rights or remedies required by applicable law.

5. Disclaimer of Warranties & Contact

The Porch is provided 'as is' without warranty of any kind. For questions regarding these terms or community standards, please contact support@theporchlistening.com.